When I first was searching around at purchasing Hot Tub’s/Spa’s I found TONS of great reviews about your company regarding customer service and your spas, but I couldn’t find anything specifically on your “Ottawa” model so I was a bit hesitant purchasing it, but I really wanted a circular tub. I called one of your customer service agents who was more than happy to answer all of my questions. I ended up purchasing that week. I am happy to say I have no regrets, and wanted to write a review for anyone who was in the same predicament as me.
Delivery was easy, they just called and gave me a few options for drop off times. The drop off window was only a few hours so I didn’t have to sit around waiting all day for it, which was really nice.
I was definitely a “newbie” when it comes to hot tub’s/spa’s. I called customer service regarding how to set up filter cycles, how long I should run the filter cycle for, etc.., (I really had no idea what I was doing ..) and they walked me through it step by step until I got everything set up the way I wanted. The part I really like is you can customize what time and how long your filter cycles run (So I set them up on off-peak hours to save on my energy bill! – Bonus!)
The hot tub itself – Great! I was a bit hesitant when it said it was a 5-6 person spa (I was thinking it would be like when you buy a 5-6 person tent and it barley fits 3 people) I am happy to say that we did get 5 adults in there during a get together we had. It was a wee bit cozy, but we’re all good friends so it was no big deal and had a great time. You could probably get 4 adults and 2 kids in there no problem, but usually it's just 2 adults and it’s perfect for that also. The lights in the tub are awesome they have different colour settings so you can keep them on one colour, or change them to fade into different colours. They also have pop up speakers which are fantastic. You simply just plug in your ipod/mp3 player, phone etc.. and go. The speakers even light up as well with your lights which is pretty nifty.
Thank you Canadian Spa for making such a great product with all the bells and whistles that we could comfortably afford. We hope to enjoy our spa for years to come!