Leaking spa - guide to locating fault

In the event of a sudden or gradual leak in your spa, don't panic. There are some factors to consider that can help us address the situation:

• What is the rate of water loss? 

Is water gushing everywhere? Please call us immediately on 01293 824 094

• Is it a slow drip that took some time to be noticed? 

Please call or submit a service ticket with your name, address, a contact number, and photos of the leak here 

• How and when did you first notice any indication of a leak? 

If you can obtain photos of where you first noticed the water loss, it will provide us with important information on what might be causing the leak.

• Can you investigate more precisely? 

Even once we know a spa is leaking, we can't determine the necessary parts to stop the leak in a specific situation without your help. 

Note: Removing the siding panels to try to locate and photograph the leak site is the best way to provide us with the information we need to ship parts and send a technician (if necessary) to resolve the issue.

• Check for visible leaks: Inspect the pipes and connections around your hot tub for any signs of leaks. Look for dripping water or wet spots that could indicate a leaky pipe.
• Tighten fittings: If you notice any loose connections, use a wrench or pliers to carefully tighten them. Sometimes, loose fittings can cause water to leak out of the tub.
• Check the drain valve: Ensure that the drain valve is fully closed. If it's partially open or leaking, you may need to tighten or replace the valve.

Once the Support Agent has worked out the area and fault, they will then be able to either give you advice/guidance on repairing the issue or quote you for the cost of the part needed plus call out if required.

Submit a support ticket here