Returns & Cancellations

Please note, home collections may take up to 28 days. We apologise for the delay whilst we work through previously requested collections.

In order to protect both you and our colleagues, we're currently only able to collect items from your doorstep or a safe area outside of your home (e.g. garage). We're contnually reviewing this in line with Governement guidance and our Partners. 

Please keep the item safe and protected as it's your responsibility until we've collected it from you.

There are a couple of ways that you can return an online order to us...

 

Free returns to store

You can return most products purchased online from us to our warehouse as long as they are returned in their original, unused condition within 14 days of receipt and accompanied with your delivery note.

 

Returns by post

You can return products purchased online as long as they are still in their original unused condition and within 14 days of receipt. When posting your items back to us, it’s important you first authorise your return by sending us a support ticket . Once authorised, please send the item back to us please make sure you clearly mark your parcel with your order number and full name, and return to: 

 

CUSTOMER RETURNS 

Canadian Spa Company Ltd
Canada House
Salbrook road
Salfords, Redhill
Surrey
RH1 5GL

Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit if no proof of delivery is available

Refunds are processed within 3-5 working days of receiving your returned items, and are refunded back to your original payment method.

 

Cancellations

You can cancel your order or items in your order up to the point of us dispatching your order by calling us on 01293 824 094.

 

Exchanges

Unfortunately, we are unable to exchange any orders placed online.

 

Missing, damaged or incomplete orders

If your order arrives damaged or incomplete, please send us a support ticket immediately, quoting your name, postcode, order number and detailing the problem with your items. 

If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please send us a support ticket quoting your name, postcode, order number, and we will open an investigation with the appropriate courier.

Unfortunately, we cannot refund items that have been damaged after arrival due to misuse, wear and tear, or accidents.

More UK Spa Resources

For product guidance, aftercare and ownership support, explore our main collections and service resources. We help UK customers with hot tubs, swim spas, saunas, replacement covers, chemicals, filters and compatible spare parts.

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UK Spa Buying Help and Product Support

You are viewing Returns & Cancellations. Canadian Spa Company UK supports customers across hot tubs, swim spas, saunas, replacement hot tub covers, spa chemicals, filters, parts and servicing. This section provides practical guidance so buyers can compare the right products, understand long-term running costs and make better decisions for UK climate conditions, patio sizes and year-round use.

When comparing hot tubs for sale UK customers often focus first on price, but long-term value depends on insulation quality, heater efficiency, cover fit, shell build, control system reliability and local support access. A model with stronger thermal efficiency can reduce ongoing electricity usage and can remain more stable in colder weather. If you are choosing between cheap hot tubs UK listings, compare specification depth and support availability, not just headline cost.

For families and regular hosting, 6 seater hot tubs and larger multi-zone seating layouts often provide better flexibility. For smaller gardens or couples, compact formats can still deliver effective hydrotherapy if jet placement and pump performance are matched to intended use. If your goal is recovery and exercise rather than relaxation only, a swim spa can offer resistance training and all-season low-impact movement while still providing warm-water therapy.

Sauna buyers should compare cabin dimensions, heater type, wood quality, electrical requirements and placement options. Infrared and traditional sauna experiences differ in heat profile and warm-up behaviour; the best option depends on usage frequency, preferred temperature range and installation constraints. For many homes, planning ventilation and safe electrical supply early prevents installation delays.

Replacement covers, filters and water treatment also have a direct effect on running cost and comfort. A high-quality replacement hot tub cover reduces heat loss, helps water stay cleaner and lowers heater workload. Correct filter fit and regular chemical balancing support water clarity and bather comfort while reducing wear on pumps and heater components. If a spa is underperforming, service checks for flow, seals, valves and sensor status usually identify causes quickly.

For ownership planning, treat total cost as purchase price plus electricity, consumables, maintenance and occasional replacement parts. Preventive maintenance is normally lower cost than reactive repair. Seasonal checks, circulation health, cover condition and calibration reviews can reduce downtime and extend product life. If you need help deciding what to buy or how to maintain existing equipment, use the category links below to move directly to relevant products and support pages.

Popular UK Spa Categories

Quick Buyer and Owner FAQ

How much does a hot tub cost in the UK?
Up-front cost varies by size, jet count, insulation quality and controls. Compare specification, warranty and long-term energy efficiency together for a realistic value view.

Which hot tub size is best for home use?
Choose based on regular user count, patio footprint and intended use. 4-person formats suit compact spaces, while 6-seater options suit families and social use.

Are cheap hot tubs good value?
They can be, if build quality, insulation and after-sales support are strong. Low purchase price without reliable support can increase long-term ownership cost.

How often should filters and chemicals be checked?
Routine water care should be checked frequently with filters cleaned on schedule. Consistent maintenance helps avoid clarity issues and protects system components.

When should I book servicing?
Book service for persistent heat loss, leak signs, circulation issues, control errors, unusual noise or before/after heavy seasonal usage periods.