Returns & Cancellations
Please note, home collections may take up to 28 days. We apologise for the delay whilst we work through previously requested collections.
In order to protect both you and our colleagues, we're currently only able to collect items from your doorstep or a safe area outside of your home (e.g. garage). We're contnually reviewing this in line with Governement guidance and our Partners.
Please keep the item safe and protected as it's your responsibility until we've collected it from you.
There are a couple of ways that you can return an online order to us...
Free returns to store
You can return most products purchased online from us to our warehouse as long as they are returned in their original, unused condition within 14 days of receipt and accompanied with your delivery note.
Returns by post
You can return products purchased online as long as they are still in their original unused condition and within 14 days of receipt. When posting your items back to us, it’s important you first authorise your return by sending us a support ticket . Once authorised, please send the item back to us please make sure you clearly mark your parcel with your order number and full name, and return to:
Canadian Spa Company Ltd
Please ensure you retain proof of delivery as we cannot be held liable for items lost in transit if no proof of delivery is available
Refunds are processed within 3-5 working days of receiving your returned items, and are refunded back to your original payment method.
You can cancel your order or items in your order up to the point of us dispatching your order by calling us on 01293 824 094.
Unfortunately, we are unable to exchange any orders placed online.
Missing, damaged or incomplete orders
If your order arrives damaged or incomplete, please send us a support ticket immediately, quoting your name, postcode, order number and detailing the problem with your items.
If you don’t receive your items within 14 working days of receiving a Dispatch Confirmation email, please send us a support ticket quoting your name, postcode, order number, and we will open an investigation with the appropriate courier.
Unfortunately, we cannot refund items that have been damaged after arrival due to misuse, wear and tear, or accidents.