Privacy Policy

Canadian Spa Company Limited customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post

Canada House, Salbrook Road, Redhill, Surrey, RH1 5GL, GB

Telephone

01293 824094

Email

service@canadianspacompany.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

Names and contact details
Addresses
Purchase or account history
Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

Names and contact details
Addresses
Purchase history
Marketing preferences
Names and contact information
Customer or client accounts and records

We collect or use the following information for service updates or marketing purposes:

Names and contact details
Addresses
Marketing preferences
IP addresses
Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

Name
Contact information

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Purchase or service history
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure- You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing- You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goodsare:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Where we get personal information from

Directly from you

How long we keep information

Personal information is kept for the duration of the warranty period of the product you have purchased, or for the expected lifespan of the product, or for the legal minimum timespan that we are required to inform you concerning any product safety information. Personal information for marketing purposes is kept when you opt-in and deleted when you opt-out.

For information on how long we keep personal information, see our retention schedule at personal information retention schedule

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

14 November 2024

More UK Spa Resources

For product guidance, aftercare and ownership support, explore our main collections and service resources. We help UK customers with hot tubs, swim spas, saunas, replacement covers, chemicals, filters and compatible spare parts.

UK Spa Buying Help and Product Support

You are viewing Website Privacy Notice | Canadian Spa Company UK. Canadian Spa Company UK supports customers across hot tubs, swim spas, saunas, replacement hot tub covers, spa chemicals, filters, parts and servicing. This section provides practical guidance so buyers can compare the right products, understand long-term running costs and make better decisions for UK climate conditions, patio sizes and year-round use.

When comparing hot tubs for sale UK customers often focus first on price, but long-term value depends on insulation quality, heater efficiency, cover fit, shell build, control system reliability and local support access. A model with stronger thermal efficiency can reduce ongoing electricity usage and can remain more stable in colder weather. If you are choosing between cheap hot tubs UK listings, compare specification depth and support availability, not just headline cost.

For families and regular hosting, 6 seater hot tubs and larger multi-zone seating layouts often provide better flexibility. For smaller gardens or couples, compact formats can still deliver effective hydrotherapy if jet placement and pump performance are matched to intended use. If your goal is recovery and exercise rather than relaxation only, a swim spa can offer resistance training and all-season low-impact movement while still providing warm-water therapy.

Sauna buyers should compare cabin dimensions, heater type, wood quality, electrical requirements and placement options. Infrared and traditional sauna experiences differ in heat profile and warm-up behaviour; the best option depends on usage frequency, preferred temperature range and installation constraints. For many homes, planning ventilation and safe electrical supply early prevents installation delays.

Replacement covers, filters and water treatment also have a direct effect on running cost and comfort. A high-quality replacement hot tub cover reduces heat loss, helps water stay cleaner and lowers heater workload. Correct filter fit and regular chemical balancing support water clarity and bather comfort while reducing wear on pumps and heater components. If a spa is underperforming, service checks for flow, seals, valves and sensor status usually identify causes quickly.

For ownership planning, treat total cost as purchase price plus electricity, consumables, maintenance and occasional replacement parts. Preventive maintenance is normally lower cost than reactive repair. Seasonal checks, circulation health, cover condition and calibration reviews can reduce downtime and extend product life. If you need help deciding what to buy or how to maintain existing equipment, use the category links below to move directly to relevant products and support pages.

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Quick Buyer and Owner FAQ

How much does a hot tub cost in the UK?
Up-front cost varies by size, jet count, insulation quality and controls. Compare specification, warranty and long-term energy efficiency together for a realistic value view.

Which hot tub size is best for home use?
Choose based on regular user count, patio footprint and intended use. 4-person formats suit compact spaces, while 6-seater options suit families and social use.

Are cheap hot tubs good value?
They can be, if build quality, insulation and after-sales support are strong. Low purchase price without reliable support can increase long-term ownership cost.

How often should filters and chemicals be checked?
Routine water care should be checked frequently with filters cleaned on schedule. Consistent maintenance helps avoid clarity issues and protects system components.

When should I book servicing?
Book service for persistent heat loss, leak signs, circulation issues, control errors, unusual noise or before/after heavy seasonal usage periods.

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