Spa playing up? Book an engineer who knows the kit inside out.

No. We service Canadian Spa and the majority of other mainstream UK-sold spa brands. Under the cabinet, most spas in the market run on shared control-pack architectures (Balboa, Gecko and a short list of OEM platforms), so a well-trained spa engineer can diagnose most of them. When you book, tell us the make, model and rough age — we'll confirm we can help before we charge the visit.

A tune-up is a scheduled preventive service on a spa that's working — full inspection, water-care reset, consumables refreshed, condition report. A diagnostic callout is booked when something's actively wrong — no heat, error code, leak, won't hold temperature. The tune-up is a fixed-scope service you can book in advance; the diagnostic is a root-cause investigation where the engineer quotes any repair after the fault is identified. If you're unsure, book the diagnostic — any tune-up tasks done during the fix are covered in the same visit.

Exact pricing is shown on each service product listing above — fixed-price for defined scopes (annual tune-up, diagnostic callout, cover fitting, etc.), with any additional parts or labour quoted transparently on-site if the engineer finds something beyond the booked scope. There's no 'first visit free' gimmick and no trip-charge surprises bolted on after the fact.

If your spa is a Canadian Spa within its warranty period and the fault is covered, the repair is handled under warranty — no paid service needed. Book via our support portal rather than this page. If you're unsure whether it's covered, start there — we'd rather you avoid paying for a visit we'd otherwise do for free.

Our own engineers cover the South East of England out of the Redhill, Surrey showroom. For the rest of mainland UK, we work with trusted regional partners — same parts, same standards. When you book, we'll confirm which engineer is assigned before the visit goes ahead, along with the expected window. No mystery dispatch.

Urgent bookings — leaking shell, total power failure, ice risk in freezing conditions — are handled as priority slots subject to engineer availability. Phone the showroom on 01293 824 094 rather than booking online for anything genuinely time-critical; the web booking is optimised for scheduled visits, not same-day dispatch.

Annual tune-ups can be booked as a single visit or as part of a multi-year plan depending on the listing above — we don't push locked-in subscriptions, but a pre-booked plan does typically lock in pricing and priority scheduling against future rate changes. Details on the service listing; call the showroom if you want to combine services not shown as a bundle.

A standard annual tune-up typically runs 90 minutes to 2 hours. A diagnostic visit is more variable — straightforward faults resolve inside an hour, whereas a hidden-leak investigation or a control-pack failure can take a full half-day, particularly if partial drain-down is required. The engineer will walk you through what they're doing and stay until the job is done or scoped.

No — please leave the spa full of water. Our engineers use slice valves on either side of most components to isolate individual parts (heater, pumps, jets) and work on them without emptying the tub. That saves hours of refill and rebalance time, keeps a tank of already-treated water out of the drain, and almost always gets the spa back in service faster. If the booked job genuinely requires a drain-down, your engineer handles that on-site — the default is full.

Three things: clear access to every side of the spa (especially the equipment-bay side — virtually every diagnostic task needs the cabinet panels off); a working outdoor power socket within cable reach; and any service history, manuals or photos of error codes you've had to hand — these speed up diagnosis measurably. If the spa is in a gazebo or under a pergola, make sure the side panels can physically come off. And — as above — leave the spa full of water unless we've told you otherwise.

Roughly, yes — and more importantly, we need a decision-maker on site on the day of the visit. If the engineer finds a fault that needs a go/no-go on a repair scope, a part order or an added visit, we don't want the call to stall because there's nobody home who can say yes or no.

Practically, it's an all-day booking slot, but your engineer will typically phone about an hour before arrival — so a school run, a dog walk or a quick shop inside that window is absolutely fine. We'd just rather you weren't 40 minutes away when the van pulls onto your drive.

You'll be quoted transparently on-site. Where practical and with your go-ahead, the fix is completed in the same visit from parts carried on the van. If a part needs ordering, the engineer books the return visit and sets expectations on lead time — genuine OEM parts are usually in our UK warehouse, so this is typically days rather than weeks. There's no pressure to authorise repairs you're not ready to, and no 'if you don't fix it now, we won't come back' tactics.

Yes, and we'd strongly recommend a re-commission rather than a tune-up for a tub that's been dry for more than a few weeks. Pump seals, heater elements and plumbing can take harm from extended dry storage; a re-commission fills, pressurises, leak-tests and function-tests everything before you commit to regular use, so you find any dry-storage damage on our time rather than the day you first try to use the spa.

Filter cleans, chemistry top-ups, cover care and routine water changes are all sensible DIY. Anything involving the control pack (error codes, electrical faults), pressurised plumbing (leaks, pump failures), or the heater element is almost always a false economy to DIY — the failure modes are expensive if you get them wrong, and the parts you'll fit without diagnosing the root cause often fail again within months. If in doubt, book the diagnostic.