Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at xavier.labelle@canadianspacompany.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@canadianspacompany.com and send your item to: Canada House, Salbrook Road, Redhill GB RH15GL.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Canada House, Salbrook Road, Redhill GB RH15GL

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

UK Spa Buying Help and Product Support

You are viewing Refund policy. Canadian Spa Company UK supports customers across hot tubs, swim spas, saunas, replacement hot tub covers, spa chemicals, filters, parts and servicing. This section provides practical guidance so buyers can compare the right products, understand long-term running costs and make better decisions for UK climate conditions, patio sizes and year-round use.

When comparing hot tubs for sale UK customers often focus first on price, but long-term value depends on insulation quality, heater efficiency, cover fit, shell build, control system reliability and local support access. A model with stronger thermal efficiency can reduce ongoing electricity usage and can remain more stable in colder weather. If you are choosing between cheap hot tubs UK listings, compare specification depth and support availability, not just headline cost.

For families and regular hosting, 6 seater hot tubs and larger multi-zone seating layouts often provide better flexibility. For smaller gardens or couples, compact formats can still deliver effective hydrotherapy if jet placement and pump performance are matched to intended use. If your goal is recovery and exercise rather than relaxation only, a swim spa can offer resistance training and all-season low-impact movement while still providing warm-water therapy.

Sauna buyers should compare cabin dimensions, heater type, wood quality, electrical requirements and placement options. Infrared and traditional sauna experiences differ in heat profile and warm-up behaviour; the best option depends on usage frequency, preferred temperature range and installation constraints. For many homes, planning ventilation and safe electrical supply early prevents installation delays.

Replacement covers, filters and water treatment also have a direct effect on running cost and comfort. A high-quality replacement hot tub cover reduces heat loss, helps water stay cleaner and lowers heater workload. Correct filter fit and regular chemical balancing support water clarity and bather comfort while reducing wear on pumps and heater components. If a spa is underperforming, service checks for flow, seals, valves and sensor status usually identify causes quickly.

For ownership planning, treat total cost as purchase price plus electricity, consumables, maintenance and occasional replacement parts. Preventive maintenance is normally lower cost than reactive repair. Seasonal checks, circulation health, cover condition and calibration reviews can reduce downtime and extend product life. If you need help deciding what to buy or how to maintain existing equipment, use the category links below to move directly to relevant products and support pages.

Popular UK Spa Categories

Quick Buyer and Owner FAQ

How much does a hot tub cost in the UK?
Up-front cost varies by size, jet count, insulation quality and controls. Compare specification, warranty and long-term energy efficiency together for a realistic value view.

Which hot tub size is best for home use?
Choose based on regular user count, patio footprint and intended use. 4-person formats suit compact spaces, while 6-seater options suit families and social use.

Are cheap hot tubs good value?
They can be, if build quality, insulation and after-sales support are strong. Low purchase price without reliable support can increase long-term ownership cost.

How often should filters and chemicals be checked?
Routine water care should be checked frequently with filters cleaned on schedule. Consistent maintenance helps avoid clarity issues and protects system components.

When should I book servicing?
Book service for persistent heat loss, leak signs, circulation issues, control errors, unusual noise or before/after heavy seasonal usage periods.

Policy Support and Product Guidance

For help with orders, warranties, returns, servicing and product compatibility, visit our main support resources. Canadian Spa Company UK supports hot tubs, swim spas, saunas, replacement covers, parts, filters and water care.