Product Warranty: Hard Top Insulating Covers

Covered products: Canadian Spa DELUXE covers, Proline ULTRA hot tub covers and our black Oxford fabric factory replacement covers (Okanagan, Manitoba/Gander, Kelowna/Calgary/Montreal and Cornwall).
Warranty period: 2 years from the date of original purchase. Our share of the cost reduces with the cover's age. Original purchaser only, with proof of purchase.

How the warranty works

If your cover stops doing its job within two years of the day you bought it, because of a fault in the materials or the way it was made, we will repair it or replace it. We decide which. You need to be the person who bought it, with proof of purchase.

How much of the cost we pay depends on how old the cover is, worked out from the price you paid. A new cover is covered in full; as it ages, our share goes down and yours goes up. That is what "pro-rata" means, and it reflects normal wear and tear — ordinary ageing such as fading, softening and minor marks is not a fault and is not covered. You always pay delivery both ways.

How much of the cost we pay, month by month

Months since you bought the cover Our share of the cost
Months 1–3 100% — we cover the whole cost; you pay nothing towards the repair or replacement
Months 4–21 95% falling to 15% — our share drops by about 4.7% each month, at the same steady rate
Months 22–24 10% — our share never falls below 10% until the warranty ends

What the warranty covers

  1. All workmanship and materials, such as seams, handles and straps, for the warranty period.
  2. Foam cores are guaranteed for the warranty period against water absorption. If your foam should take on water during this period, contact Canadian Spa Company for instructions. Replacement of foam cores does not include shipping or labour charges.

Original PROLINE covers (discontinued)

Original PROLINE (classic vinyl) covers carry a 12-month warranty. Any original PROLINE cover shown to be unserviceable due to defects in materials or workmanship within one year from the date of original purchase will be repaired or replaced, at the option of Canadian Spa Company, without charge for materials or labour (excludes cost of carriage to and from Canadian Spa Company). The warranty covers the original purchaser, with proof of purchase.

Special note about water treatment chemicals

Use of Canadian Spa chemicals is highly recommended. Chlorine in stabilised granular form is the preferred and recommended sanitiser. Other unapproved sanitisers — such as calcium hypochlorite, tri-chlor type chlorine, or any other sanitising chemical that may remain undissolved — will void this warranty.

Sanitiser tabs or pucks are not recommended, because spas sanitised this way are mainly left for extended periods. Hot, steamy chemical vapours then build up beneath the cover and cause premature deterioration. If you use slow-release tabs, wash the underside of the cover more frequently.

Ensure the cover is fully open for 30 minutes after adding shock or other chemicals. Chemical damage is not covered under this warranty.

Excluded from the warranty

This warranty does not cover the following.

  1. Damage caused by using the cover other than in accordance with the printed instructions or literature provided by Canadian Spa Company.
  2. Use in any commercial (non-residential) setting or situation.
  3. Conditions resulting from defects in a component or part which is not part of the spa cover.
  4. Failure to provide reasonable and necessary maintenance.
  5. Failure to follow our Cover Care instructions.
  6. Damage due to excessive chemicals or heat, or damage caused by poor handling of the cover.
  7. Damage caused by using the skirt, handles or straps to manoeuvre the cover.
  8. Damage caused by opening the cover with one or more strap clips fastened.
  9. Deterioration of the cover due to overdosing of chemicals, or failure to leave the cover open for 30 minutes after adding chemicals.
  10. Inner foam core breakage.
  11. Misuse, neglect, negligence, accident, or alterations other than those authorised by Canadian Spa Company.
  12. Normal fading and minor deterioration.
  13. Provision of a substitute or loan cover during the repair period.
  14. Shipping and carriage costs to and from Canadian Spa Company, which are the responsibility of the customer.
  15. Consequential damages, loss or incidental expenses resulting from any breach of this warranty, for which Canadian Spa Company shall not be liable.

Making a warranty claim

  1. Read and follow the Hard Top Insulating Cover Product Care Guide.
  2. If you require further assistance, call Canadian Spa Company on 01293 824094 for advice and instructions, or visit the Support Portal at support.canadianspacompany.com to find solutions or raise a support ticket.
  3. If appropriate, we will issue you an RMA number and authorisation to return.
  4. Do not send your cover, or any part of it, back to your place of purchase or to Canadian Spa Company without prior authorisation. Any return must carry an authorised RMA number.
  5. Nothing in this warranty affects your statutory rights.

Need help? Telephone 01293 824094 · support.canadianspacompany.com