Leaking spa - guide to locating fault

Adam Miller

In the event of a sudden or gradual leak in your spa, don't panic. There are some factors to consider that can help us address the situation:

 

  • What is the rate of water loss? 

Is water gushing everywhere? Please call us immediately on 01293 824 094

  • Is it a slow drip that took some time to be noticed? 

Please call or submit a service ticket with your name, address, a contact number, and photos of the leak Submit a support ticket 

  • How and when did you first notice any indication of a leak? 

If you can obtain photos of where you first noticed the water loss, it will provide us with important information on what might be causing the leak.

  • Can you investigate more precisely? 

Even once we know a spa is leaking, we can't determine the necessary parts to stop the leak in a specific situation without your help. 

Note: Removing the siding panels to try to locate and photograph the leak site is the best way to provide us with the information we need to ship parts and send a technician (if necessary) to resolve the issue.

  • Check for visible leaks: Inspect the pipes and connections around your hot tub for any signs of leaks. Look for dripping water or wet spots that could indicate a leaky pipe.
  • Tighten fittings: If you notice any loose connections, use a wrench or pliers to carefully tighten them. Sometimes, loose fittings can cause water to leak out of the tub.
  • Check the drain valve: Ensure that the drain valve is fully closed. If it's partially open or leaking, you may need to tighten or replace the valve.

Once the Support Agent has worked out the area and fault, they will then be able to either give you advice/guidance on repairing the issue or quote you for the cost of the part needed plus call out if required.

Submit a support ticket

UK Spa Buying and Ownership Guide

After reading Leaking spa - guide to locating fault, many customers ask the same practical questions: what hot tub size fits best, how much does a hot tub cost to run, and which model gives the best long-term value in UK weather. The right answer normally comes from comparing insulation quality, jet layout, seating comfort, and ongoing maintenance support, not just headline price.

Canadian Spa Company UK supplies hot tubs, swim spas, saunas, replacement hot tub covers, filters, chemicals and accessories with nationwide delivery. If you are planning to buy a hot tub UK homeowners use year-round, shortlist models by intended use first: daily recovery, social entertaining, or family wellness. Then compare power requirements, cover quality, and service access so ownership stays simple over time.

For clearer next steps, use the links below to compare ranges, check current hot tub prices UK buyers are paying, and book support when needed.

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