Vancouver UV

We only ship one finish: a marbled white shell with a dark brown cabinet and brown cover, designed to sit naturally alongside rattan garden furniture. It's a deliberate decision — the white shell hides waterline calcium that you'd otherwise be wiping off a dark shell every week, and it carries the Aurora™ LED lighting far better at night.

A few of our other ranges (Patio Spas, London SE, Erie SE, Alberta and Kingston) ship with black covers — but the Vancouver is brown across the board.

Free kerbside delivery to mainland UK — we bring the Vancouver to the kerbside at your delivery address. You'll need clear access for the lorry and enough people on-site to move it into position. The Scottish Highlands are quotable on request.

If you'd rather not move it yourself, we offer an Upgraded Back Garden Installation Service for +£799. Our team handles getting the spa from the kerb into its final position in your garden. Access is the main thing to think about — we'll confirm the route with you before the day.

Current lead times: allow 2–3 weeks for kerbside delivery and 3–4 weeks for the Back Garden Installation Service. These are the cautious estimates we're quoting right now — we're normally faster than this, and we'll always confirm a firm date with you once your order is in.

Your Vancouver arrives with two 50ft² Glacier antimicrobial filters already installed and ready to go. The filter media is infused with silver ions — a natural antimicrobial agent that inhibits bacterial growth on the filter itself for the full life of the cartridge. Paired with the Mountain Pure™ UV + ozone sanitation, it means cleaner water with fewer chemicals.

Replacement schedule: we recommend replacing the Glacier filters every 4–6 months, or sooner if they look discoloured or worn.

An upgrade every replacement pack: when you order your next set of filters, it now comes with two fine-mesh pre-filter screens included as standard at no extra cost. These sit on top of the Glacier cartridges and catch hair, grit, insects and anything else that comes in off a garden — before any of it reaches the main filter. The practical upshot: cleaner water, less filter cleaning, and cartridges that last the full 4–6 months more comfortably.

A good trick: keep two sets of filters on rotation, so you can pop in a clean set while you soak and rinse the used set overnight.

The Vancouver's no-float loungers are sculpted to fit the average adult 6'3" and under. The contours under your thighs and across your seat act as an anchor — when the 5HP hydrotherapy pumps fire on your lower back, a flat lounger will quietly lift you out of the water. Ours don't, because the moulding holds you in place. That's the whole point of the design.

If you're 6'4" or taller, that same sculpting can feel restrictive rather than supportive. In that case, we'd point you at our Niagara or Alberta models, which smooth out the seat moulding closer to a flat lounger and accommodate taller frames more comfortably. Come and sit in both at our Redhill showroom — it's the only way to know for certain.

No. Our 2-year parts and labour warranty runs from the date of delivery with no mandatory annual service. Some brands require a paid manufacturer service every year to keep cover active — miss one, warranty voided. We think that's a tax, not a condition.

That said: an annual service is still a good idea for the long-term health of any hot tub. It's a recommendation we'll happily make — it's just not tied to your cover.

Two separate layers, both included as standard:

2 years parts & labour — the shell structure, pumps, heater, and control system. If something fails in normal use, we replace the part and fit it, anywhere in the UK.

10 years against water loss through the shell structure — structural protection for the core integrity of the acrylic body.

You can also extend the parts and labour cover by a further 2 years for £850 (this tier; £500 on Patio Spas, £1,200 on Swim Spas). The extension is stackable — buy it twice and you get four additional years — and can be purchased at any point while still under warranty.

The Vancouver runs on 230 V and needs to be wired to a dedicated 32 A RCD breaker in your consumer unit, via an outside rotary isolator switch. Your electrician runs the cable (typically 6 mm armoured tri-core) from the RCD to the spa, and should leave roughly 5 m of slack outside the footprint of the spa so our installers can bring the armoured tail into the cabinet and connect it on delivery day. None of this kit — the breaker, the isolator, the cable, or the cable gland — is supplied with the spa or brought by our installers; we connect using the tail your electrician leaves. It's a short, straightforward job for any competent spark, but please have them lined up and the cable run ahead of delivery. Electrical connection itself sits outside our delivery and installation service.

Running costs depend on your energy tariff, how often you use the spa, and your discipline with the cover. Thanks to the ThermalSprings™ heat reclamation system, triple-layer insulation, IR reflection and the winter-rated hardtop cover, most UK owners report monthly running costs in the region of £40–£80 across the year.

Pairing the Vancouver with our optional Balboa Clim8zone II heat pump typically reduces that further. Speak to the team on 01293 824 094 and we'll model your specific setup.

Yes. The Vancouver is built for year-round outdoor use — acrylic shell, triple-layer insulation, and a heat-trapping winter-rated cover with locking straps. Many owners say a soak on a cold, clear night is the single best argument for owning one.

As standard you get the hardtop locking insulating cover, the Aurora™ LED lighting system, the Bluetooth audio system, the two installed Glacier antimicrobial filters, the aromatherapy bead system, all manuals, and free kerbside delivery to mainland UK. Add the installation package and we also include a top-mount cover lifter, a black plastic step, and a chemical starter kit — these three can also be purchased separately if you don't want the install. What we don't supply is any of the electrical kit — the 32 A RCD breaker, outside rotary isolator, armoured cable, and cable gland all sit outside our scope and are fitted by your qualified electrician ahead of delivery day.

Yes — please do. Our showroom is at Canada House, Unit 1, Salbrook Road, Redhill, Surrey · RH1 5GL. Ten minutes from Gatwick. Open Monday to Friday 9am–6pm and weekends 10am–4pm. No appointment needed, but booking means we'll try to have the Vancouver available to view for you when you arrive.