The London SE

We only ship one finish: a marbled white shell with a dark brown cabinet and brown cover, designed to sit naturally alongside rattan garden furniture. It's a deliberate decision — the white shell hides waterline calcium that you'd otherwise be wiping off a dark shell every week, and it carries the Aurora™ LED lighting far better at night.

A few of our other ranges (Patio Spas, London SE, Erie SE, Alberta and Kingston) ship with black covers — but the London SE is brown across the board.

Option 1 · Free kerbside delivery to mainland UK. The spa arrives on a Luton-style van with a tail-lift, and the driver drops it at the kerb at your delivery address. Most drivers are pretty helpful if you're nice to them — but the pallet network's contracted service stops at the kerb. From kerb to final spot is your responsibility: most London SE owners either take it down a side passage (at least 95 cm clear width) on a heavy-duty wheeled furniture dolly with 4 able-bodied helpers, or remove a fence panel and lift it in over the top. Here's the kind of dolly to look for at Brandon Hire Station.

Option 2 · Back Garden Install +£799. If you have the base and the access sorted, we'll come out on our own flat-bed truck, flip the spa on its side like a built-up wardrobe onto our wheeled dolly, take it down the side path to its final spot, and lower it onto the base. If your hose reaches, we'll start the fill; we assemble the accessories, walk you through how to use the spa and the chemicals, and leave the spa heating up. You can jump in within 24 hours once the electrician has commissioned the circuit (which is a separate job, not part of the install — see below).

Honest recommendation: if access is genuinely doable with 4 helpers and a dolly, kerbside saves £799. If you're unsure, measure the narrowest point before ordering and give us a ring on 01293 824 094 — we'll advise honestly. For really tight accesses, a HIAB crane-lift over the garden is quotable separately — the larger flagship spas (Niagara, Alberta, Kingston) more commonly go in this way.

Either way, electrical is separate. The London SE is 32 A hardwired — source a local electrician for a half-day job (typically £300–£700) to fit the dedicated circuit. We'd suggest booking them for a day or two after the spa delivery.

Current lead times: allow 2–3 weeks for kerbside and 3–4 weeks for Back Garden Install. Cautious estimates — we're normally faster, and we'll confirm a firm date once your order is in. Scottish Highlands quotable on request.

Your London SE arrives with a Glacier antimicrobial filter already installed and ready to go in a gated weir. The filter media is infused with silver ions — a natural antimicrobial agent that inhibits bacterial growth on the filter itself for the full life of the cartridge. Paired with the UV-C lamp and built-in ozone generator, it keeps water clean with minimal chemical intervention.

Replacement schedule: we recommend replacing the Glacier filter every 4–6 months, or sooner if it looks discoloured or worn.

A good trick: keep two filters on rotation, so you can pop a clean one in while you soak and rinse the used one overnight.

The London SE comfortably fits six adults up to about 6'3" in the upright seats. The lounger is laid out for frames up to around 6'2" in proper line — taller than that and your feet creep over the footrest. If the lounger is the whole reason you're buying this spa and everyone in the household is 6'3"+, the Niagara has twin longer loungers on a larger square shell.

Our best advice is always the same: come and sit in it. The lounger is the seat most people form an opinion on within 30 seconds — we'd rather you know before you order than after. Ten minutes from Gatwick, open 7 days.

Three groups consistently land on the London SE:

Families who host. Parents and two or three kids, a couple plus grown-up children home for the weekend, four friends + partners. Six seats and a lounger means everyone has a proper spot — not two people in and four watching.

Buyers who want premium-feel ownership without stepping up into flagship money. The London SE carries most of what makes our Niagara flagship feel the way it does — Blackout Insulation, Mountain Pure™ UV + ozone, Aurora™ LED, dual-pump 44-jet layout with diverter valves, 5″→3″ hardtop cover. It lands several thousand pounds below the Niagara without cutting corners on the parts that matter for year-round use.

Lounger-seekers. A horizontal soak is a different experience from sitting upright — plenty of buyers have tried a friend's and realised they can't go back. The London SE is the most affordable spa in our range with a proper full-length lounger.

Who it isn't for: renters or people who'd rather avoid electrician work — for that, look at the plug-and-play Calgary (4-person) or Montreal (3-person) which run off a standard 13 A outdoor socket. The London SE needs a 32 A hardwired circuit and a qualified electrician.

No. Our 2-year parts and labour warranty runs from the date of delivery with no mandatory annual service. Some brands require a paid manufacturer service every year to keep cover active — miss one, warranty voided. We think that's a tax, not a condition.

That said: an annual service is still a good idea for the long-term health of any hot tub. It's a recommendation we'll happily make — it's just not tied to your cover.

Two separate layers, both included as standard:

2 years parts & labour — the shell structure, pumps, heater, and control system. If something fails in normal use, we replace the part and fit it, anywhere in the UK.

10 years against water loss through the shell structure — structural protection for the core integrity of the acrylic body.

You can also extend the parts and labour cover by a further 2 years for £850 (this tier; £500 on Patio Spas, £1,200 on Swim Spas). The extension is stackable — buy it twice and you get four additional years — and can be purchased at any point while still under warranty.

A 32 A dedicated hardwired circuit fitted by a qualified electrician. The dual-pump system pulls more than a standard 13 A socket can deliver, so this is a wired connection directly back to your consumer unit, via a rotary isolator on the wall near the spa, with Part P certification on completion.

Practically, this is usually a half-day job for an electrician you source locally — typically £300–£700 depending on the run length and your consumer unit's spare capacity. Not included in the spa price. We'd suggest getting a quote from a local electrician before ordering so there are no surprises, and scheduling them for a day or two after the spa arrives.

If you'd rather avoid the electrician step altogether, the Calgary (4-person) and Montreal (3-person) run off a standard outdoor 13 A socket — plug-and-play, same day.

A flat, level, load-bearing surface at least the size of the spa's footprint — the London SE weighs 1,540 kg filled and sits close to two tonnes with six adults in it, so the base needs to carry that load without flexing or settling unevenly. Suitable options:

• Existing patio slabs (provided they're level, bedded properly, and rated for the load)
• A solid timber decking platform with adequately sized and spaced joists
• A 3–4″ concrete pad (or equivalent) if you're starting from scratch — it just needs to cover the spa's footprint and be roughly level. You don't need a reinforced or laser-levelled slab; a normal concrete base is fine.

The single most important thing is that the base is flat and level across the whole footprint. An uneven base puts uneven stress on the shell over time and can void the structural warranty. Not sure if your patio will handle it? Send us a photo on 01293 824 094 — we'll give you an honest answer.

A UK six-seater spa of this specification typically costs £2–£2.50 a day to run — around £60–£75 a month across the year, with winter at the top of that range and summer at the bottom.

Three things keep the London SE at the lower end of that band: our Blackout Insulation package (triple-layer with infra-red reflection) means the heater cycles less often; the ThermalSprings™ system pumps waste heat from the pumps back into the water rather than venting it; and the 5″→3″ tapered hardtop cover with locking straps seals the heat in overnight. The heater itself is rarely working against the weather.

Real-world costs depend on your electricity tariff, ambient temperature, how often you soak, and whether you keep the cover on between sessions. Speak to the team on 01293 824 094 for a more specific estimate against your tariff.

Yes. The London SE is built for year-round outdoor use — acrylic shell, triple-layer insulation, and a heat-trapping winter-rated cover with locking straps. Many owners say a soak on a cold, clear night is the single best argument for owning one.

As standard you get the spa, its 5″→3″ tapered hardtop locking winter-rated cover, Mountain Pure™ UV + ozone sanitation (UV-C lamp + built-in ozone generator), an installed Glacier antimicrobial filter, the Balboa heater and digital control panel with diverter valves, the dual-pump hydraulic system, two retractable Bluetooth speakers, integrated aromatherapy canister, the Aurora™ Premium LED package (perimeter, underwater and LED-backlit cascading waterfall), all manuals, and free kerbside delivery to mainland UK.

Add the Back Garden Install (+£799) and we'll also include a black plastic step and a chemical starter kit — and we'll bring the spa down the side path on our dolly, position it on the base, start the fill, and walk you through the chemicals on the day. (Cover lifter isn't part of the install — it's available separately if you'd like one.)

Warranty included: 2 years parts & labour + 10 years shell structural cover — no mandatory paid annual service to keep it active.

Not included either way: the electrician callout to fit a 32 A dedicated spa circuit (source locally; typically £300–£700).

Yes — please do. Our showroom is at Canada House, Unit 1, Salbrook Road, Redhill, Surrey · RH1 5GL. Ten minutes from Gatwick. Open Monday to Friday 9am–6pm and weekends 10am–4pm. No appointment needed, but booking means we'll try to have the London SE available to view for you when you arrive.